Automotive Service Advisor


Ford
Maitland, Florida

Peacock Ford needs a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments, and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

About Us

Peacock Ford is part of Peacock-Griffey Automotive, a subsidiary of Peacock Automotive, based in Hilton Head, South Carolina. Additionally, we own and operate dealerships in Columbia, SC, Savannah, GA, and Orlando, FL. Our dealerships represent many of the top brands in the world.

Peacock Automotive is committed to delivering the highest level of positive experiences to our customers, employees, and community. Working together is the key to making Peacock Automotive a great place to work. We favor ability over experience. We want people who can contribute to a customer-centric environment.

Benefits

As part of our rewarding and competitive compensation package, we provide excellent employee benefits including:

  • Medical, Dental and Vision Insurance
  • 401(k) Plan with Employer Match
  • Life Insurance
  • Paid Vacation & Holidays
  • Supplemental Insurance
  • Vehicle Purchase and Service Discounts

Job Responsibilities

  • Greet service department customers promptly and courteously—attitude is everything!
  • Listen to customers and clearly translate repair needs to techs
  • Upsell additional services using low pressure, high integrity methods
  • Provide accurate repair/maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Qualifications

  • Ability to thrive in a fast-paced environment with many priorities
  • Must be team-oriented, flexible, and focused on maintaining a high level of customer service
  • Automotive industry experience preferred
  • Reynolds and Reynolds experience a plus
  • Strong Communication Skills
  • High School Diploma or Equivalent
  • Valid U.S. Driver’s License with a Good Driving Record

As part of our hiring process, please make sure to apply for the position first and then complete the Predictive Index Behavioral Assessment by clicking on this link: https://assessment.predictiveindex.com/SY6/0762e72f-740f-4caa-b9a8-345e22e7aeec?type=candidateba. The assessment will take 5-10 minutes.

We are an equal opportunity and drug-free workplace that participates in E-Verify. A criminal history background check and drug test will be conducted prior to beginning employment.

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